What you could know
- Immediately, Google introduced that it’ll supply discounted Pixel Watch replacements for customers who harm their gadget out of guarantee.
- It’s unclear what the discounted charge for these alternative smartwatches will likely be, and reductions gained’t be out there in any scenario.
- Beforehand, out-of-warranty customers needed to pay full value for a alternative, since Google doesn’t supply smartwatch repairs.
If you find yourself damaging your Pixel Watch or Pixel Watch 2, Google will choose to interchange your smartwatch moderately than restore it. That implies that in case your smartwatch broke and its guarantee had expired, you would wish to basically pay for a totally new watch. Nonetheless, beginning right this moment, Google announced that it’ll now supply a reduced charge for out-of-warranty smartwatch replacements.
“In case your Pixel Watch is out of guarantee or your declare is not coated, you could possibly buy a alternative on your gadget at a reduced value,” Google wrote in a neighborhood publish on the Google Pixel Watch Assist boards. The corporate notes {that a} alternative won’t include a charging cable or band included.
Proper now, we do not know precisely how a lot a Pixel Watch will price with the out-of-warranty low cost. The usual Pixel Watch guarantee within the U.S. lasts for one yr and is restricted. So, the discounted replacements apply if the guarantee has expired or if a difficulty is not coated by the guarantee. Google additionally notes that replacements should not out there always, in all areas, or for all of the Pixel Watch fashions.
To entry the discounted alternative pricing, first-generation Pixel Watch homeowners can contact the Pixel Watch Buyer Care Crew. Pixel Watch 2 customers have the choice of utilizing a self-service, mail-in alternative. They’ll begin this course of by opening the Google Retailer web site, discovering the Repairs button on the backside of the web page, and following the on-screen prompts to finish the shape.
If they like, Pixel Watch 2 customers nonetheless have the choice of going via the Pixel Watch Buyer Care Crew to get assist with a alternative smartwatch.
The support page for Pixel Watch replacements has now been up to date to mirror these adjustments. The policies for Preferred Care and under-warranty replacements are unchanged, however the part for out-of-warranty replacements is new.
As of Dec. 26, 2023 (through the Wayback Machine), the help doc offered the next rationalization for out-of-warranty replacements: “In case your Pixel Watch is out of guarantee or your declare is not coated, you may get your Pixel Watch changed out of guarantee on the Google Retailer.”
Now, the phrasing has modified to reference the discounted charge, as defined above.
Google’s smartest Fitbit to this point
The Pixel Watch 2 is a formidable mix of Fitbit well being options and WearOS smartwatch performance. Google improved just a few issues, like battery life and efficiency, with this yr’s smartwatch. Now, it’s cheaper to interchange if you find yourself breaking it.